This is one industry which is holding back on the quantum of messages they would ideally want to communicate with their customer and within, but is restraining itself. A typical example of restrained communication is exemplified in the case of courier companies. We get messaged when a package is despatched and when a package is delivered. Any event in between we are expected to go to their website and track it for ourselves. More often than not we are on the move and have no clue when the important package we are expecting will arrive and are frantically tracking the delivery. More granular messaging would have gone a long way in planning our day.
Logistics in an enterprise involves movement of physical items which requires information flow between material handling, production, packaging, inventory, transportation, warehousing and security. People within the enterprise need to be notified at various stages on task completion, exceptions or violations if any.
Logistics outside of an enterprise involves moving an item from point ‘A’ to point ‘B’ with notification sent to people at every tracking point.
Instant notification and information flow is very crucial to logistics. Most of this information gets generated from backend systems. Today predominately ‘SMS’ is used as the channel for this communication. MeOnCloud can enable this communication in a very efficient, very interesting (RichText with images, links and attachments) and cost effective manner Instant notification and information flow is very crucial to logistics. Most of this information gets generated from backend systems.
Here are some of the scenarios where explosion of notification will happen
MeOnCloud not only supports simple messaging, it also supports and provides the capability for structured response. Buttons can be attached to messages providing the ability to respond to messages. MeOnCloud also provides support for “commands” in messages which can trigger transactions. MeOnCloud is also linked with a built in “workflow engine” which enables it to trap events and propagate events
MeOnCloud is secure, highly reliable, scalable, and simple to use with feature sets which meets all the needs of the modern day customer and employees on the move. It is available on the cloud (SaaS) or as an on-premise license model. Organizations can benefit immensely from different facets (messaging, transactions, task and event notification, customer support) offered by MeOnCloud.